Taking the CritiCall Dispatcher Test? We can Help!
About the Test
The CritiCall test, administered by the Biddle Consulting Group measures your ability to make immediate decisions, summarize calls, and communicate with public safety officers.
The test also screens applicants who are unable to stay calm in difficult situations. This test measures the hidden capabilities and skills that individuals need to have before any training as public safety offices or dispatchers. Here, applicants are not obliged to have any special skills, know-how, or training to read, comprehend, or answer any test contents. Since successful applicants play a pivotal role in public safety, the CritiCall test assesses fundamental expertise to perform the essential duties they are applying for.
What’s on the Test
Scope of the CritiCall Test
The CritiCall test has 23 modules which take 3 hours to complete. The most common modules are map-reading, data entry, memory and recall and decision-making.
The CritiCall test measures these skills:
- data entry
- making priorities
- reading maps
- reading and writing
- spelling and language
- basic mathematics skills
- memory recall
Another vital skill tested by the CritiCall test is to ensure that candidates can work in different environments and do their job under pressure.
Jobs and Salary
Telecommunications Operator Trainee (9-1-1 Dispatchers)
Starts at $51,000
Opérateur ou Opératrice des Télécommunications Stagiaire
Starts at $51,000
Ambulance Communications Officer
The CritiCall test has 23 modules which take 3 hours. The most common modules are map-reading, data entry, memory and recall and decision-making
- Data entry and multi-tasking-Candidates are provided with names, (written or audio) phone numbers, addresses, and data, which they obligation to record into accurate fields in a simulated dispatch computer system.
- Candidates answer a range of decision-making questions, assessing their ability to make the right choices under pressure and multi-task.
- Cross-Referencing – This section requires the candidate to correctly read address books, quickly and precisely locate and record requested data. It also requires the candidate to record existing data verbally. The minimum mark is 70%.
- Character Comparison – Candidates are presented with two tables of data which are related and similar, but not the same. Candidates must scrutinize and compare the data. The minimum mark is 70%
- Decision making – This sections presents the candidate with a sequence of questions that a candidate uses to establish the most suitable emergency service to deploy to any happening event. Applicants use a microphone to give their responses.
- Prioritization – Candidates are given details of several incidents to be ranked accordingly to priority. This section tests your decision-making skills when responding urgently to incidents. The minimum mark is 70%
- Memory and Recall – Candidates are given the audio and written data, followed by questions. The minimum mark is 70%.
- Probability – Public safety officers very often work with partial or inconsistent information about a situation. They may not hear a caller clearly, due to background noise or a poor network. The probability section is used to judge how well a candidate can differentiate between a range of likely answers based on imperfect information.
- Map Reading – The map reading section tests an applicant’s ability to use maps for effectively planning the best route for emergency services units to reach a reported incident as quickly as possible. The minimum mark is 70%.
- Call Summarization – This requires the candidate to pay attention to the public safety officer and the audio recordings before summarizing the data. Candidates are measured on speed and accuracy. The applicants are asked oral questions about the information gathered. The minimum mark is 70%.
- Reading Comprehension – This section tests the candidates ability to read and interpret information in written form, e.g., guidance materials and manuals, including written data recorded about the incoming call. The minimum mark is 60%.
- Spelling and Sentence Clarity – Public safety officers must have a high standard of written English to correctly transmit meaning. The spelling test focusses on workplace-related terms. The sentence structure tests candidates ability to use a simple sentence to pass a message.
- Mathematics This a test of basic math. Public safety officer must know basic math for incoming calls and distance calculations.
Format and Time
- Test location: The test is provided by the specific public safety agency that is recruiting the candidates.
- Test schedule: The test is done at the initial stages of recruitment to evaluate the applicants and filter those with no ability to complete the test and tasks.
- Test format: This is a computer-based test with a headset and microphone.
CritiCall Practice and Test Prep
- A multi-tasking feature (New)
- Speed typing test practice (New)
- 5 Decision-making tests
- 15 Data entry tests
- 4 Memory recall tests
- 10 Map reading tests
- 15 Checking tests
- 15 Reading comprehension tests
- 8 Numerical tests
Note: You will need to complete only specifically selected sections based on the preferences of the state or county where your test is held.