CritiCall Practice Test Questions and Test Prep

Practice map reading and finding the most efficient route.

Dispatchers must accurately and quickly read and understand maps to provide clear and concise directions, often in high-stress situations where callers are panicking.

Practice Map Reading

Reading comprehension skills involve surveying a text for key information, creating questions to guide understanding, reading for answers, reciting or explaining information to enhance understanding, and reviewing the material as a whole to see how everything fits together. Reading comprehension is a key skill for emergency dispatchers as they must process information quickly , identify key details, and understand complex instructions and scenarios.

Reading Comprehension 1

Reading Comprehension 2

How to Answer Reading Comprehension 

Spelling and grammar are essential for good written communication, accurate recording information, which is critical in dispatch scenarios.  Dispatchers must present their thoughts and information in an organized, understandable manner for others to understand quickly.   Fcilitating efficient decision-making and multi-tasking are key components of the CritiCall test.

Spelling

English Spelling Rules

Basic math skills are important skills for dispatchers.  In emergency situations, dispatchers must quickly and accurately process information, including numerical data, for example, calculating distances, estimating travel times, or understanding numerical information provided by a caller.

Criticall dispatchers regularly perform tasks such as data entry, decision-making, and provide quick responses to dynamic and changing situations.

Basic Math Questions include:

• Number Operations
• Fractions
• Decimals
• Percent
• Word Problems

Basic Math
Basic Math 2
Fractions and Square Root
Basic Math Multiple Choice
Exponents
Fractions, Percent
and Decimals
Word Problems
Percent
Order of Operation

Basic Math Multiple Choice

Basic Math Video Tutorials

Dispatchers deal with large amounts of information in emergency situations, often in rapid and disjointed speech, which must be documented accurately, and recalled at a later date. For example, addresses, names, descriptions, or specifics about the emergency situation.

Emergency Dispatchers may need to recall details from a call or situation, later the same shift or days later.

Memory and Recall questions give a series of information or a picture, which you study for a few minutes.  Then answer questions based on the information from memory.

Memory and Recall Practice

Memory Practice (Video)