Our policy is to work together with customers for a fair resolution of any issues. As we use paypal for our credit card processing, so our returns policy is very similar to paypal’s policy, and we are required to work under the rules and policy that Paypal makes.

Virtual and Downloadable Products are Different.

The key issue with Paypal is you are purchasing a download or an online course, which is classed as a ‘virtual product.’ Downloaded files or online courses cannot be returned like a toaster.

If you make a purchase and then decide that you don’t want it – it is very important that you NOT download the file or access course materials. If you download the file or access the course material, which is tracked and logged by the server, then it is more complicated to give you a refund.

Please talk to us before launching a dispute with paypal or you may find that the issue has moved out of your control and you will be forced to live with a decision by paypal dispute resolution which does not favor virtual products.

Note that if you purchase a downloadable product or online course, and then ask for a full refund because “I don’t like it,” “It’s not what I thought,” or “it didn’t help me,”  “I liked the other one better,” or “I found a typo” or similar, that may work with a toaster, but it won’t work paypal. Please ask us questions before purchase, and read through our web pages where all of our products are described in great detail.

The Main Issue – Make Sure you Read

The main issue with refunds is – Is the product as described?   If you purchase a product that is different from the description, you are entitled to an refund.  If the product ‘is as described’ it is very difficult to get a refund.

NOTE that our products are described in great detail, with video book trailers, tables of contents and very detailed descriptions.  

Please read the descriptions carefully and make sure that you understand what you are purchasing before you purchase it! We are available all the time on email to answer any questions.

Be Nice!

We are happy to speak with you and want you to be satisfied and will work with you for a fair resolution of any issues. Please be aware that making threats, insults, disparaging our products, or giving ultimatums will not change our behavior and the most likely result will be that we discontinue communicating with you.

If you send email, post in our online courses posting areas, or comments on our website that contain threats, insults or profanity, they will be deleted and you will receive one and only one warning.  The second time you will be banned.

Writing exams is stressful and we know! Find a constructive outlet for your stress and then talk to us!

Suggestions.

We will consider any suggestions for future versions. All of our products are updated with new information, tips and questions frequently. If you have a suggestion that you feel would be helpful to other students, please contact us and we will consider a partial refund or bounty.

 

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